Arpin Group, Inc. has one global privacy policy for customers that applies to the entire Arpin Group family of companies including, but not limited to, Arpin International Group, Inc., which is a licensed freight forwarder engaged in the business of providing domestic and international freight and household goods forwarding, brokering, and other transportation services (Arpin). All references to “we,” “our,” or “us” refer to Arpin. One privacy policy makes it clear and convenient for people to make informed choices about managing their personal information. Arpin is committed to complying with all privacy laws applicable to its business operations.
EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework
Arpin complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Arpin has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Arpin has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Arpin is committed to protecting your privacy. This privacy policy sets forth our current privacy practices with regard to the information we collect. By contracting for, purchasing or utilizing our services, products, or websites you acknowledge, fully understand and agree to Arpin’s privacy policy and freely consent to the information collection and use practices described in this privacy policy.
Other services and offerings with links from Arpin’s website www.arpinintl.com, including vendor sites, may or do have their own privacy policies that can be viewed by clicking on the corresponding links within each respective website. Since we do not have direct control over the policies or practices of such third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage you to always review the privacy policies of such third parties before you provide any personal information or complete any transaction with such parties.
Arpin collects certain information from and about its customers/website users in three ways: directly from our web server logs, directly from customers, and with cookies.
A. Web Server Logs: When you visit our website arpinintl.com, we may track information to administer the site and analyze its usage. Examples of information we may track include:
* Your Internet protocol address.
* The kind of browser or computer you use.
* Number of links you click within the site.
* State or country from which you accessed the site.
* Date and time of your visit.
* Name of your Internet service provider.
* Web page you linked to our site from.
* Pages you viewed on the site.
We do not knowingly collect personal information from children and will destroy such information if it is disclosed to us without proper parental consent.
B. Use of Cookies: When you visit our website arpinintl.com, we may use cookies to personalize or enhance your user experience and for various Necessary, Functional, Analytical, Performance, Advertising and Other purposes. Please refer to our Cookie Policy at www.arpinintl.com for additional information where you will have the ability to choose whether to consent to or opt out of the use of cookies with options to Customize, Reject All or Accept All cookies. If you have any questions regarding our Cookie Policy, please contact us via email at privacy@arpinintl.com or by calling +1.401.714.3224
C. Customers: By contracting for, purchasing or utilizing our services or products, you will need to provide some personal information including, but not limited to, name, address, email, telephone number, facsimile number, account number, and/or other relevant If you purchase a service or product, we will request financial information. Any financial information we collect is used only to bill you for the services or products you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. You may also be asked to disclose personal information to us so that we can provide assistance and provide information to you in connection with such service or product. Arpin only retains personal information as long as is required to perform contracted services or as required by law. Your decision to provide us with your personal information is voluntary. Before Arpin provides you with services, you may elect to opt out and prohibit us from using your personal information and thereby prohibit us from using or sharing any such personal information with our approved suppliers and subcontractors who assist us in providing Arpin services. If you do choose to opt out, we may be unable to provide you with the Arpin services that you require. If you wish to opt out or if you have any questions regarding our use of your personal information or this policy, please contact us via email at privacy@arpinintl.com or by calling +1.401.714.3224.
D. Your personal information will be used only for the intended purpose(s). We may share the information with our subsidiaries, affiliates, agents, and other third party service providers acting on our behalf. We will not disclose personal information we collect from you to third parties without your permission except to the extent necessary:
* To fulfil your requests for services or products.
* To protect ourselves from liability.
* To respond to legal process or comply with applicable law.
* To governmental entities, insurers, or other companies assisting in fraud prevention or investigations.
* In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
* In connection with a merger, acquisition, or liquidation of our company or companies.
* To protect against fraud.
* To those you have authorized us to disclose the information and others as permitted or required by law.
* To other companies with which we jointly market or provide services or products.
* For all other lawful purposes.
E. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We, however, may share it with our telecommunication platform providers (e.g., Twilio, etc.) and Network Carriers (e.g., Verizon, AT&T, T-Mobile, etc.) which provide the communication services we use for text messaging when requested for investigational purposes only. Additionally, we reserve the right always to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. For additional information, terms, and conditions, please refer to Arpin’s Text Messaging Terms of Use https://www.arpinintl.com/terms-of-use/.
Web pages on our website www.arpinintl.com may contain electronic images known as web beacons – sometimes also called single-pixel GIFS – that allow Arpin to count users who have visited those pages and to deliver co-branded services. Arpin may include web beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon. Arpin prohibits web beacons from being used to collect or access your personal information.
We use reasonable efforts to verify the accuracy and timeliness of personal information used during the course of business. We periodically update this information based upon feedback and inputs provided by our customers. In accordance with applicable law, including our obligations under the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF Principles, we will provide you with a reasonable opportunity to access your personally identifiable information we have collected, correct it if inaccurate, or delete it as appropriate. Requests can be sent to: privacy@arpinintl.com.
Regarding our obligations under the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF:
* You may bring a written complaint directly to us and we must respond to you within 45 days thereafter.
* In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Arpin commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to The International Centre for Dispute Resolution-American Arbitration Association (ICDR-AAA), an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgement of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit http://go.adr.org/dpf.html for more information or to file a complaint. The services of The International Centre for Dispute Resolution-American Arbitration Association (ICDR-AAA) are provided at no cost to you. It is possible, under certain conditions, for you to invoke binding arbitration by delivering notice to Arpin and following the procedures set forth in Annex I of the DPF Principles, in which case Arpin will be obligated to arbitrate your claim and follow the terms as set forth in Annex I. For additional information please visit: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2.
* In the context of onward transfer, we have responsibility for the processing of personal information received under the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF and subsequently transferred to a third party acting as an agent on our behalf.
* Arpin is subject to the investigatory and enforcement powers of the Federal Trade Commission.
Your decision to provide us with your personal information by visiting our website www.arpinintl.com or becoming a customer is voluntary. In each case, you may elect to opt out and prohibit us from using your personal information as provided in this policy or if to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. We do not knowingly collect sensitive information (i.e., personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual). For any such sensitive information disclosed to us, your affirmative express consent (opt in) would be required for such information to be disclosed to a third party or used for a purpose other than those for which it was originally collected or subsequently authorized by you through the exercise of such opt-in choice. In addition, we will treat as sensitive any personal information received from a third party where the third party identifies and treats it as sensitive. If you do choose to opt out, we may be unable to provide you with the Arpin services that you require. If you have any questions regarding our use of your personal information or this policy, please contact us via email at privacy@arpinintl.com or by calling +1.401.714.3224.
We reserve the right to make changes to this policy. This policy will be reviewed at least once per year and updated, if necessary. After review, it will be reposted and/or distributed to all necessary parties.
You may request access to your information at any time by contacting an Arpin customer relations representative via email at compliance@arpinintl.com or by calling +1.401.714.3224. Our representative will review and verify your personal information prior to disclosure.
If you have questions regarding this policy, its implementation, failure to adhere to this policy and/or our general practices, please contact us at privacy@arpinintl.com or by calling +1.401.714.3224.
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