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The importance of using a FIDI-accredited moving company

December 03, 2018

Moving can be a stressful experience. When moving to another country, the process becomes even more complex, as you factor in international shipping, customs, a new country’s laws, and adjusting to a new culture.

That’s why you need a competent relocation professional on your side, acting as your company’s advocate and personal advisor throughout the moving process. Arpin International Group adopts a single point of coordination service delivery approach to ensure quality assurance on each move serviced. The dedicated International Move Coordinator (IMC) is the assignee’s sole point of contact throughout the relocation life cycle. All IMCs must successfully complete Arpin’s own rigorous training program as well as through the FIDI Academy. The dedicated IMC will walk your assignee through the move, help them prepare, and spot potential issues and fix them before they become problems. And if an issue arises during a move, the IMC will act quickly to resolve it, so assignees can get settled in their new country without unnecessary delay.

Why it’s difficult to find a trustworthy mover online

If you’re new to international assignment management, it’s not so easy to tell which moving company you can trust. Marketing hype and slick websites make it difficult to learn if the provider is truly credible.

Solving the trust problem

There is one reliable way to make sure you are entrusting your assignees’ international moves to competent professionals, however – look for their FIDI accreditation.

FIDI, based in Brussels, Belgium, is the largest global alliance of professional international moving and relocation companies, specializing in moving household goods and personal effects from one country to another and from one continent to another according to the best quality standards.

FIDI has vetted over 600 affiliates in more than 100 countries around the world, via rigorous audit, to ensure they are compliant with laws and regulations, as well as standards for providing high-quality services.

The FIDI Accredited International Program (FAIM) requires international movers to receive an independent assessment of their moving activities every three years. This ensures that FIDI companies abide by a common worldwide standard for performing international moving services. Let’s take a look at what is involved in the FIDI-FAIM audit.

The FIDI-FAIM audit

 To be accredited by FIDI, a company has to comply with over 200 quality requirements, covering every aspect of the administration and performance of an international removal. These consider all facets of a moving company’s operations, services to customers, procedures, vehicle and warehouse maintenance, staff training, and facilities.

The process begins with an on-site audit. An independent auditor from Ernst & Young physically inspects the company’s warehouse and equipment, as well as reviewing its operational procedures and files. In addition to checking the company’s infrastructure, the auditor also checks the following areas:

  • Staff training – ensures all staff are properly trained and have the experience to handle intercontinental moves.
  • Quality customer service – reviews files covering the prior three years to make sure that each move followed FIDI’s strict customer service standards.
  • Quality procedure documentation and communication – checks the company has all required certificates, permits, licenses, and technology to perform the work.
  • Anti-bribery and corruption, and data privacy, protection – with the new General Data Protection Regulation, which went into force in 2018, EY inspects the company for ways it safeguards its customers’ data.
  • Supply-chain management – makes sure that the company properly communicates all FIDI requirements to vendors in the supply chain.

The on-site audit is conducted every three years. In order to stay accredited between on-site audits, the moving company must submit to an internal paper audit each year. This certifies that companies maintain FIDI’s professional standards at all times.

For more information about the audit process, refer to FIDI’s website and brochure at https://www.fidi.org/corporations/why-choose-fidi-affiliate.

The benefits of working with a FIDI-accredited mover

 When you work with a FIDI-accredited mover, the first thing you get is peace of mind. You can feel confident that you are entrusting your assignee’s move to trained, competent professionals who have the experience and expertise to get their belongings to destination safely. Because the FIDI accreditation process is so demanding, only truly committed companies seek this designation.

Here are some other benefits:

Consistent quality throughout the move

There are many phases to an international move, including the pre-move survey, packing, shipping, customs clearance, storage, and delivery. A FIDI-accredited moving company has been independently certified in each phase, so that the whole experience runs smoothly. All staff handling your assignees’ household goods and customs paperwork has been properly trained. Everything has been inspected for quality, from the trucks and machines to the packing products used for property protection; the movers will take every measure to ensure each household goods’ shipment arrives safely.

Fair and accurate pricing

All FIDI-accredited movers assess cargo using industry standards and can advise your assignees on what to take with them and what to leave behind. In addition, you can be assured that the pricing you receive will be fair and invoices will be clear and easy to understand.

A consistent global supply chain

The FIDI audit makes sure that the moving company’s supply chain is also compliant with FIDI standards. Therefore, whoever is handling your assignee’s shipment, wherever in their journey, has been vetted and will provide consistent quality service globally.

A happier, more productive workforce

If you are a corporate relocation manager, you can be assured that your assignees will arrive on time, within budget and without unnecessary issues, so they can get set up in their new country and back to work quickly.

Stay current with ever-changing regulations

Government and industry regulations are constantly being updated, refined, and changed. FIDI acts as a central resource for disseminating information about changing regulations to all its affiliates, ensuring they update their procedures appropriately. When you select a FIDI-accredited company, you will never be caught unprepared by a new rule.

Financial stability and security

FIDI ensures its accredited members are solvent and financially stable, so that you don’t have to worry about a company going out of business while your assignees’ belongings are in its care.

Your data is protected

Your assignees’ personal data is secure when you are with a FIDI-accredited moving company. Affiliates must adhere to the General Data Protection Regulation and have measures in place to safeguard personal data.

The gamble of working with a non-FIDI-accredited mover

When you work with a mover that is not FIDI-accredited, you are taking a gamble. Here are some risks to watch out for.

Price gouging

Unscrupulous companies may offer very attractive rates to lure you in, but then add additional costs during the move. If your company refuses to pay, they may hold your assignee’s property for ransom.

Bait and switch

You may think that one company is handling your assignee’s move, but then realize it was subcontracted to an unknown company that hasn’t been vetted. The subcontractor may not treat your assignee’s belongings with the same care and professionalism required of a FIDI-accredited mover.

Unnecessary delays due to improper procedures

An international move is complicated, requiring expertise and careful attention to detail to make sure it runs smoothly. Cheaper moving companies may cut corners by not following all proper procedures, causing a shipment to be delayed or even damaged in transit – with no accountability.

Arpin is accredited by FIDI

Arpin International Group’s U.S. headquarters earned its first FIDI accreditation in 2003. Since then, its foreign offices in the United Kingdom, Singapore, China, and Germany have all earned their own FIDI accreditations.

In 2018 and 2017, Arpin International Group won a Confirmation of Quality Assurance as a FIDI Accredited International Mover, for demonstrating a consistently high level of quality. And every year for the four years prior, Arpin International Group was awarded FIDI Academy’s Commitment to Excellence Gold Award, for driving and promoting industry knowledge among its employees.

As part of its ongoing commitment to continuous improvement, all Arpin International Group customer service personnel must successfully complete industry-specific training provided through the FIDI Academy. However, Arpin International Group also goes above and beyond the FIDI requirements, with extra consumer protection measures. It has instituted a global privacy policy, obtained Privacy Shield certification from the U.S. Department of Commerce, obtained Customs-Trade Partnership Against Terrorism certification from the U.S. Department of Homeland Security, undergoes periodic cybersecurity penetration testing, trains employees extensively and ensures agent and vendor compliance. See our report on the New European Union General Data Protection Regulation to learn more about some of the ways that Arpin safeguards its customers’ data while providing the highest-quality service.

Next steps

As global regulations in data privacy, immigration, and customs evolve and change, FIDI will continue to update its standards and make sure its affiliates are compliant with them.

As a FIDI-accredited moving company, Arpin International Group is a safe choice for your assignees next overseas move. We invite you to speak with a member of our Business Development team to learn how we can be of service to you.