Arpin International Group Opens First Customer Care Center in Middle EastDecember 05, 2014
“Our volume of moves to and from Middle Eastern countries is growing every year, making this office the next important step in our international growth,” said Bob Sullivan, senior vice president of Arpin Group. “Having a customer care center in Dubai means we will have our own people on the ground managing shipments, ensuring greater control over our supply chain and service quality. We can now offer a wider range of services in the Middle East, at more competitive rates.”
Heather Rosenau has been appointed to director of customer care for the Middle East and will coordinate all corporate moves on behalf of Arpin International Group within the region.
In addition to the United Arab Emirates, Rosenau will also provide customer care and move management services in other countries in the region including Oman, Qatar, Saudi Arabia, Kuwait and Bahrain. She will provide counseling services to relocating families on import and export procedures, shipping allowances and restrictions, adherence to policy and all aspects of the international moving process. Rosenau will utilize Arpin’s STAR system that links all Arpin offices worldwide for a seamless flow of data and information.
The Middle East customer care center joins Arpin International Group’s network of offices in major metropolitan areas around the world including New York, Boston, Dublin, London, Frankfurt, Singapore, Hong Kong and Shanghai. Arpin International Group is headquartered in West Warwick, R.I.