Two Arpin Group companies have earned #1 supplier satisfaction rankings among the largest suppliers of household goods shipment services, according to two relocation managers’ surveys recently released by independent research firm Trippel Survey & Research.
Arpin International Group ranked #1 in International Supplier Satisfaction 2017 – Corporate relocation managers, charged with facilitating international corporate mobility, ranked Arpin International Group #1 in overall carrier satisfaction with an 8.89 on a 10-high scale, as reported in the 13th Annual Relocation Managers’ Survey©.
Arpin Van Lines ranked #1 Top Block Service in Overall Household Goods Supplier Satisfaction 2017 – U.S. domestic relocation program administrators ranked Arpin Van Lines #1 in “top block” service for carriers with the highest/best evaluations. Arpin also secured the #1 position in the key performance metric, “timeliness of invoices sent to you,” in the 15th Annual Relocation Managers’ Survey©.
“We are honored to be ranked the number one carrier among corporate relocation managers in both our domestic and international lines of business,” said David Arpin, president and CEO of Arpin Group. “As a family-owned company that has existed for 117 years, we have always placed the customer first in all we do. Achieving this ranking is a signal to us that we are headed in the right direction, but it is not a time to rest. Keeping this leadership position means we must work even harder to listen to our customers, anticipate changes in the market and continue innovating.”
In 2016, Arpin Van Lines was rated #1 among the 10 largest suppliers of household goods shipment services ranked by “customer satisfaction,” according to the 22nd Annual Nationwide Relocating Employee Survey©, also released by Trippel Survey & Research.
The full reports may be purchased from Trippel Survey & Research by calling 501-922-4000.
About Arpin Group:
Arpin Group is an award-winning industry innovator in full-service moving and storage solutions for corporate, private residential, government and military customers. With its global headquarters located in West Warwick, Rhode Island (USA), it has offices throughout North America, Europe, Asia, Australia and the Middle East. Arpin Group is the holding company of Arpin Van Lines, Arpin International Group, Creative Storage Solutions, Arpin Associates, Arpin Renewable Energy and Arpin Broadcast Network. The U.S. Environmental Protection Agency has recognized the company for its record of environmental stewardship, while its subsidiary, Arpin Renewable Energy, spearheads research and development to facilitate the widespread adoption of “green” technologies in the transportation industry. Arpin is the official mover of the LPGA, a ProMover® member of the American Moving and Storage Association and is accredited by the International Federation of International Furniture Removers (FIDI). For more information, call 1-800-343-3500 or visit ArpinGroup.com.
About Trippel Survey and Research:
The core business of Trippel Survey and Research, LLC is conducting services requiring broad sampling of corporate relocation managers or service providers. The primary services Trippel provides are (1) benchmarking of company relocation polices, (2) assisting corporate managers in the selection of new service providers, (3) performance-related research on industry service providers and (4) an annual study among thousands of recently transferred transferees. For info, visit http://trippelsurvey.com.