About Us
Who We Are
Overview
OVERVIEW
Arpin International Group, founded in 1989, is a licensed freight forwarder, specializing in providing domestic and international household goods moving and storage services for corporate, private, government, and military customers. Arpin International Group is the global division of Arpin Group, Inc., which is the only U.S.-based, family-owned and operated moving and storage company that has remained dominant and successful for more than a century. Its sister companies include Arpin Van Lines, Creative Storage Solutions, Arpin Renewable Energy, and Arpin Broadcast Network, LLC. Arpin International Group is a member of the Customs-Trade Partnership Against Terrorism, the International Movers Association (IAM), and the world headquarters and UK offices are fully accredited by FIDI.
Our international divisions in the United Kingdom and our world headquarters are FIDI/FAIM certified. FAIM (FIDI Accredited International Mover), is the first industry certification established for international movers. Developed by FIDI in 1997, it is currently the most stringent, all encompassing quality guarantee program for the international moving industry. Please visit http://www.fidi.com- to learn more.
Together with our Strategic Service Centers located in the Americas, EMEA, APAC, and more than 385 certified agents in the United States, Arpin International Group is able to consistently provide the highest levels of service around the world.
THE ARPIN EXPERIENCE
In conjunction with Arpin Group’s subsidiaries, Arpin International Group offers more than 100 years of experience in helping families make their move a convenient and worry-free experience. Arpin International Group’s assets and resources center around its staff of multilingual, dedicated professionals, many of whom have lived and worked overseas. Supporting our staff are our global network of ArpinACESSM (Agents Committed to Excellent Service) and the STAR program, a state-of-the-art, web-based computer Shipment Tracking And Reporting system.
Arpin International Group assigns a dedicated Relocation Coordinator to oversee each move. Our teams of Coordinators are day-to-day move managers who take the time to listen to the needs and concerns of our customers and discuss, address, and manage the expectations of each move. Their personal investment in, and accountability for smooth, convenient moves are unparalleled in the moving industry.
In addition, time-sensitive prompts built into the STAR program automatically trigger timely activity, ensuring swift and effective moves. Close and continuous door-to-door supervision of each individual relocation helps to anticipate and address potential problems, minimizing delays and reducing to an absolute minimum, the high per diem expenses associated with global relocation.
At Arpin International Group, our advanced tracking system combined with our Relocation Coordinator’s genuine desire to provide a flawless, carefully-managed relocation, results in Arpin International Group delivering consistently high levels of customer satisfaction.
